If the app shows “No blind found” after scanning the QR code, it means your device cannot detect the motor’s Bluetooth signal.
The steps below will help you resolve this issue. For best results, follow them in the correct order.
1. Check Motor Generation
Identifying the correct generation ensures you follow the correct troubleshooting steps.
Gen 1
❶ Charging via DC-pin port
❷ Has two external antennas
❸ Operated with a silver logo remote
Gen 2
❶ Charging via USB-C port
❷ Has no external antennas
❸ Operated with a black logo remote
Important note
For Honeycomb / Pleated (Duette®) ❹, Roman, and Horizontal Venetian blinds ❺, the Gen 2 motor is visually, very similar to the Gen 1 version. In these cases, use the following checks to identify the motor generation:
1. Antenna configuration
- A Gen 1 motor has two antennas
- A Gen 2 motor has a single antenna
If the antennas are not clearly visible, use this second method:
2. Behaviour while charging
- A Gen 1 motor cannot be operated while charging and will not respond to any input
- A Gen 2 motor can be operated while the charger is connected. It will respond to a button press (single press or press-and-hold) or to remote control commands
3. Activation Check
A motor must be activated correctly before it can be found by the app.
Gen 1
- Only for tubular motor: ensure ON / OFF switch is set to ON
Gen 2
- Make sure you completed the 3-step guide on the hanger label
- Some tubular motors have an ON / OFF switch. Switch to ON to activate
If activation is correct but the blind is still not found, continue to next step.
4. Power / Battery Check
A motor with low or no power cannot be discovered by the app.
Gen 1
- Plug charger into motor → charger LED turns solid red (or green when fully charged)
- Additionally, for a tubular motor (with ON/OFF switch: switch to OFF, wait for 1 minute, then switch to ON
Gen 2
- Plug charger into motor → motor LED turns solid red (or green when fully charged)
- Some tubular motors have an ON / OFF switch. Switch to OFF, wait for 1 minute, then switch to ON
- Curtain: disconnect removable battery pack, wait for 1 minute, then reconnect
If motor made a sound, the motor restarted. Try scanning the QR code again. If still not found, continue to the next step.
Important note
For Honeycomb / Pleated (Duette®) ❹, Roman, and Horizontal Venetian blinds ❺, leaving the charger connected disconnects the power to the motor. Keep the charger connected for at least one hour to make sure the battery has enough charge, then remove the charger and continue to the next step.
5. Motor Button Test
This checks if the motor is operational.
Gen 1
- Press motor button 3 times. Motor will sound
Gen 2
- Press motor button 1 time. Blind starts to move. Press again to stop
If the motor sounds or starts to move, try scanning the QR code again. If still not found or motor didn’t respond, continue with the next step.
If a Gen 2 motor responds with red LED flashes and short sounds, your motor / blind needs a replacement. Contact your local dealer.
6. Remote Test (if you have a remote linked)
Try operating the blind using a remote.
- If blind moves, the motor is working; the issue is likely Bluetooth-related
- If blind doesn’t move, motor may still need more power or requires a reset
Continue to the next step.
7. Reset, Shutdown and Awaken
Resetting often restores Bluetooth communication.
Gen 1
- Press motor button 3 times. Motor will sound
Gen 2
- Hold motor button until LED flashes green, then press button 3 times. Motor will sound
If a Gen 2 motor responds to a reset, a software reboot can also be attempted:
(Note: doesn’t apply to Gen 2 tubular motors with ON / OFF switch)
1. Hold motor button until LED flashes green
2. Hold again until LED flashes red with sound
3. Hold again until LED flashes green with short sounds. Motor is shutdown
4. Hold again until LED flashes red. Motor is awake
After reset (and reboot), try scanning the QR code again. If still not found or motor doesn’t respond at all, the Bluetooth module might be defective and requires a motor or blind replacement.
Contact your local Reseller and share:
- Blind type (Roller blind, TDBU, etc.) and motor type (Gen 1 or Gen 2)
- What steps you took before scanning the QR code in the app
- Was the motor operational but became unresponsive after a certain action?
This information will help the Customer Service team to quickly identify the cause and assist you with the next steps.